How to Send Clear, Readable Documents (Without a Scanner!)

Have you ever needed to send us a document but didn’t have a scanner? Maybe you snapped a quick picture with your phone and sent it over—only to realize later that it was blurry, cut off, or hard to read. We get it! But here’s the thing: if we can’t clearly read your documents, it makes it harder (and slower) for us to process them properly.

The good news? There’s an easy way to send crisp, readable documents without needing a scanner. All you need is your phone and a free app called Microsoft Lens!

Why Clear Documents Matter

When you send us documents, we need to be able to quickly and accurately read them. If a picture is blurry, too dark, or taken at an angle, it can:

• Make it difficult for us to process the information correctly
• Slow down your request while we try to piece things together
• Require us to ask for another copy, which delays things for you

To keep things moving smoothly, the best way to send documents is in a clear, properly formatted file—like a PDF.

The Best Solution: Microsoft Lens

Microsoft Lens (formerly Office Lens) is a free app for your phone that turns your camera into a scanner. It helps you take high-quality scans of documents, receipts, business cards—pretty much anything you need to send us!

Why We Recommend It:

• No more blurry photos! The app automatically adjusts for lighting and angles
• Easy to use! Just point, scan, and save
• Saves as a PDF! Perfect for sending documents in a format we can easily read and process
• Free! Available for both iPhone and Android

How to Use Microsoft Lens in 4 Easy Steps

If you're a visual learner, check out this quick video tutorial on using Microsoft Lens: 

Watch: How to Use Microsoft Lens PDF Scanner

Or follow these simple steps:

1. Download the app:
   • iPhone: Download on the App Store
   • Android: Download on Google Play
2. Open the app and select ‘Document’ mode
   • This will help the app focus and capture the text clearly.
3. Take a scan of your document
   • Make sure all edges are visible. The app will automatically crop and straighten it!
4. Save and send
   • Choose PDF as the format and email or upload it as needed.

That’s it! No scanner required, no hassle—just clear, readable documents every time.

Need Help? We’re Here!

If you’re not sure how to scan and send a document, don’t worry. Just reach out, and we’ll be happy to walk you through it! The easier it is for us to read your documents, the faster we can get things done for you. Happy scanning! 😊